Showing posts with label Summer’20 Release. Show all posts
Showing posts with label Summer’20 Release. Show all posts

Thursday, 4 June 2020

[#Blogged] - Dynamic Forms & Actions

The great thing about Salesforce is how customizable it can be. If you’ve had your Salesforce org for a while, chances are you have a ton of customization, including specific object fields to capture unique data for your business. Fields are quick and easy to set up and add onto a page layout, but that can lead to a problem or two. Once your Sales or Services department realizes how simple it is to add “just one more field”, you can really rack up a lot. Hopefully, not every field ever created is on the page layout, however, it may be safe to bet they are! While fields are used to capture and display data, not all of them are used for data entry, and not required to be visible all of the time.

If you have departments that demand to see these fields constantly, you can run into headaches of never ending page scrolls. Your nice and neat custom page layout can turn into a long laundry list of data that overwhelms your senses. The next thing you know, one department is complaining about seeing fields requested by another, and how difficult the page can be to use. Unfortunately, that can lead to a lack of user adoption, and make it more frustrating to find the data you really need. And, thus, in the end, the fields you’ve created and displayed aren’t getting utilized for their original purpose.  

Where this really becomes a problem is when you have numerous departments, or roles, that each need to see different information, and thus separate page layouts. The next thing you know, you’re sorting through 5 or 6 page layouts, adjusting that custom object for your sales, services, finance, and every other department that needs to see it. Not only is that an extreme waste of time for you, but opens you up for possibly forgetting to make an adjustment on one of the layouts, leaving those that depend on you without the data they need. 

The great news is, it doesn’t have to be this way! What if I told you Salesforce has produced a solution for Lightning App Builder that can help save you time, and reduce some of those headaches? 

Let’s talk about Dynamic Forms and Dynamic Actions!

What Are Dynamic Forms?

Glad you asked! Dynamic Forms are a new feature of the Lightning App Builder for creating Record Pages to be used on Custom Objects (for now). You can now use sections as you always have with components, but now you can choose Fields, as well (see below). Instead of being limited to the page layout editor, you can drag and drop fields, using the design of your choice.  

How Can Dynamic Forms Help Me?  

Dynamic Forms have a lot to offer in a small package. Not only do they allow more versatility than adjusting layouts before, but they actually allow for better page performance. As you may have noticed, those page layouts with a hundred or so fields can load somewhat slowly. Tabs and Accordion components allow for a more efficient space and load time, since sections can be compressed and expanded. You also have Field Visibility Rules, which provide filters to help control which data is visible based on certain criteria. This is similar to Component Visibility Rules, which reduces the number of page layouts you need, since that can also be controlled by criteria that limits what can be seen. Although the page layout editor typically used to adjust page layouts also allows drag and drop, the size of the Lightning App Builder allows the page to come together as a whole, instead of one long page. The layout management here is just much easier to use. 

Are Dynamic Forms Easy to Use?  

Speaking of easy to use, it’s absolutely a breeze. Once you navigate to the Lightning App Builder for your custom Record Page, instead of just being limited to Components, you now have Fields. 

First, simply grab the Field Section and drag it into the desired component box, on the layout of your choice.

You then grab your desired fields and place them into the section you just created.

You can then set Field Visibility, to meet your specific needs.

You can also use the Advanced Function to use lookup fields as filters.

In just a few minutes, you can have your dynamic forms setup with a conducive design for your needs, with filters in place to make sure the appropriate information is visible. That is a lot faster than numerous page layouts, right?!

Wait, what about Dynamic Actions?

Although this is currently in Beta, I’m still really excited to share! On the Highlights component, you can now have specific actions that also can be limited with filters, to make sure the right users can see it. These Dynamic Actions are listed out, with an orange eye icon to indicate which ones have visibility filters, so you don’t have to spend your time guessing and clicking through the list. Of course, this has to be enabled, but start to finish, now you can fly through adding the necessary actions in a short amount of time.

As someone who has been there in the “different page layout per role” org, I can promise you this feature is going to make your life so much easier. Even beginner admins can navigate through the setup of Dynamic Forms and Dynamic Actions, which is really how it should be! And, honestly, it’s just fun to use. This will be so much more efficient to update, and I can keep my users more satisfied, reducing time spent in the list of fields. I’ll be honest, it kinda makes me want to give my org a little bit of Lightning love right now! Hopefully, you’ll agree, and can see the value in what this offers.

Further Reading:

New Low-Code Innovations For Building the Apps You Need, Fast

Release Notes - Dynamic Forms

Release Notes - Dynamic Actions

Break Up Your Record Details with Dynamic Forms

 

 

Thursday, 28 May 2020

[#Blogged] - Salesforce Summer’20 Release Notes Breakdown

Great News! The Summer ‘20 Release Notes are here! I don’t know about you, but I get really excited to see what’s been updated in each release cycle. There are so many great features this season, and I couldn’t just list a few. Not many people have time to sit down and comb through 537 pages (wow!) so I did it for you. Below, you will find a long list of features, segmented by general topic.
 
Keep in mind, this is intended for you to read through in the short amount of time you may have, so you can get a glimpse of what’s included, and take note of features you’d like to investigate further, as you have time.  The bullet points and images included are courtesy of the Salesforce Summer '20 Release Notes
 
 
General Lightning Changes, Lightning Flow & Lightning App Builder
 
There were a lot of general lightning changes, as well as some interesting Lightning flow and Lightning App Builder changes as well. The Split View for Lists is a big one, as it allows you to navigate much easier without losing your place. Also, Flow Builder had some great improvements, as well as being able to add dynamic actions in the app builder. Don’t forget to check out the Search features as well!
  • Work Through Lists with Ease Using Split View for Standard Navigation (pictured above)
  • Lightning Experience Engagement: Walkthroughs, In-App Guidance Builder, Prompts
  • Salesforce Surveys: Deeper Org Integration and More Tools for the Builder
  • Lightning Scheduler: Automatic Resource Assignment, Anonymous Scheduling, Enhanced Scheduling Experience for Global Users, and More
  • Search: Find Information Faster and Get the Most Relevant Results
  • Flow Builder: Platform Event-Triggered Flows, Record-Triggered Flows That Run After Save, More Debug Options, and System Context for Running Flows
  • Lightning Flow Management: Prebuilt Report for Screen Flows, Resource Consumption in Debug Logs, and Flow Error Emails for Platform Events
  • Lightning App Builder: Add Dynamic Actions to the Highlights Panel for Custom Objects (Beta)
  • General Setup: Record Page Full View Is Generally Available, a New User Profile, and Lightning Page Tab Translation
Sales Cloud
 
Summer ‘20 did not disappoint regarding sales features, either.  There are more Einstein features to assist your sales team by knocking it out of the park, with Einstein Call Coaching, and Lead Scoring with Activity Data. They’ve also included better functionality with Enterprise Territory Management, and improvements with Google and Microsoft integrations.
  • High-Velocity Sales: Einstein Call Coaching (pictured above), Engagement Details, and More Sales Cadence Customization
  • Get a Cleaner View of Sales Cadence Tasks in the Activity Timeline
  • Sales Cloud Einstein: Opportunity Scoring Includes Consistent Labels and Field-Level Security and Lead Scoring Includes Activity Data
  • Use a Higher Split Limit to Make Opportunity Splits More Effective
  • Set Up Alerts for Big Deals in Lightning Experience
  • Enjoy Consistent Field Labels for Opportunity Scores 
  • Orders: Enable Orders Without Price Books
  • Enterprise Territory Management: More Options for Record Access and Object Labels
  • Productivity Features: Email Threading, Tasks to Queues, New Email Insight, and Improved Kanban Views
  • Integration with Google: Track Email Setup Changes, Text Shortcut Improvements, and Lightning Sync Setup Available to More Admins
  • Integration with Microsoft®: Track Email Setup Changes, Text Shortcut Improvements, Changes for Lightning Sync and Retirement for Salesforce for Outlook
Service Cloud
 
I have to admit - I get really excited about Service Cloud changes. It’s very easy to see a path that Salesforce is paving towards more self-sufficient support reps and more efficiency in general.  They included a host of Field Service Lightning Changes this time, as well as making the customer experience more pleasurable, with a Dynamic Channel menu and improved chat headers. Also, Voice is something we heard about at Dreamforce last year and is starting to appear in this release. That is an awesome feature to keep an eye on!
  • Field Service: Enhanced Shift Management, Optimization Insights, Asset Availability, and Confetti
  • Voice: Intelligent Telephony Inside the Service Console
  • See a Live Channel Menu Preview
  • Respond with a Dynamic Channel Menu (pictured above)
  • Enhance Conversations with an Improved Chat Header
  • Transform Chat Sessions from Start to End
  • Add Post-Chat Surveys for Five-Star Service
  • Use Salesforce Sharing with Lightning Knowledge (Beta)
  • Routing: Status-Based Capacity and Prioritized Additional Skills
  • Show Extended Record and Polymorphic Relationships with the Related Record Component
Community Cloud
 
Summer ‘20 has continued to expound upon the Community Cloud, focusing on better organization and security in this release. More personalization, page management and sitemaps are key in helping to make it a better experience. They’ve also made some changes to Guest User security, which is definitely worth checking out. 
  • Override Standard Actions in Lightning Communities
  • Take Personalization Further with Navigation Menus, Tile Menus, and CMS Collections
  • Reset Mission Activity Counts
  • Better Manage Your Community Pages (pictured above)
  • Generate Sitemaps for Your Community Pages
  • Add Dynamic SEO Properties to Content Detail Pages
  • Super Customize Your Community with the Revamped Tile Menu
  • Get Flexible with the New User Profile Menu Component
  • Get More Options for Multi-Level Navigation in Your Community 
  • Guest User: Security Policies Enforced
  • Security and Sharing: Two-Factor Authentication for External Users, Embedded Login
Einstein
 
Just when you think it doesn’t get any better, it does! The development they’re putting into Einstein is really a game-changer, across multiple clouds. Each of these points spans the course of pages in the release notes, but as you can see below, the functionality included is really changing how we do business. I can’t pick a favourite here - they’re all pretty awesome!
  • Use Einstein Voice Assistant on Mobile to Ask Einstein for Record Info, Update Records, and Give Feedback (Beta)
  • Einstein Search: Clearer Setup Process, Natural Language Search Examples, and Better Recommended Results on the Salesforce Mobile App (Beta) 
  • Salesforce Einstein: Better Results in Einstein Search, Detect Text in Images with Einstein OCR, and Better Predictions with More Algorithms and Data in Einstein Discovery
  • Einstein for Service: Reply Recommendations (pictured above), Multi-Language Article Recommendations, Enhanced Bot Event Logs, and Facebook Messenger for Bots
  • Einstein Discovery: Tree-Based Modeling Types, Random Forest Models (Pilot), and Increased Row Limits 
  • Einstein Voice Assistant: Pre-Built Skill Sets, Voice Skill Enhancements, and In-App Feedback (Beta)
  • Einstein Prediction Builder: Define Your Prediction Set, Run Reports, and Enable Predictions from the Scorecard 
  • Einstein Platform Services: Image Recognition and Natural Language Processing
Analytics
 
Salesforce also included some small - but mighty - changes for analytics in general, as well. Although in Beta, you can now (or will be able to soon) attach .csv files to report subscriptions, which is a big help if you pass reports through different departments for tasks like data cleansing, for example. And, you can now build reports on Price Book Entries and use unique fields in row-level formulas.
  • Filter Knowledge Reports by Category 
  • Attach .csv Files to Report Subscriptions (Beta) (pictured above)
  • Enable Enhanced Folder Sharing (Update)
  • Work with up to 5 Unique Fields in Report Row-Level Formulas
  • Build Reports Based on Price Book Entries
Mobile
 
As we saw in late 2019, they did a huge revamp of the Mobile app, which was very much needed and appreciated! The Summer ‘20 release continues to expound upon that with tying in some of the Einstein Voice functionality we’ve discussed above, and generally better organization with reordering navigation menu items. It is also worth mentioning the Mobile Activity Reminders (Pilot), as well. 
  • Salesforce Mobile App Requirements Have Changed 
  • Retiring Salesforce Mobile Web Browser Experience
  • Access All Lists on Android Object Home Pages
  • Clear Your Cache Anytime on Android 
  • Reorder Navigation Menu Items for Lightning Apps
  • Keep Your Reps on Time and on Task with Mobile Activity Reminders (Pilot)
  • Protect Your Data with Enhanced Mobile Security Updates
  • Einstein Voice Assistant: Pre-Built Skill Sets, Voice Skill Enhancements (pictured above), and In-App Feedback (Beta)
  • Notifications: Notification Builder Platform and More Push Notifications
  • Switch Between Testing Modes with the Publisher Playground App (Beta)
Critical/Security Updates & Security-Related Features
 
Salesforce continues to take Security very seriously and has added a host of ways to increase security measures in Summer ‘20. Although not as much of a security issue, I did tie in a great feature in Beta for reviewing org changes with release updates. I can say from experience, that admins and developers are cheering out loud for this one. They’ve also enhanced two-factor authentication and increased security with salesforce sites. Safety is the name of the game - check out how to keep your org safe with some of these features below. 
  • Review Important Org Changes with Release Updates (Beta) (pictured above)
  • Authentication and Identity: Enhanced Two-Factor Authentication, Federation IDs, and Delegated Authentication Enablement
  • Domains: OCSP Stapling, Salesforce Edge, and Shorter URLs
  • Platform Encryption: Scratch Org Features for Testing, and Goodbye to Blocked Events 
  • Event Monitoring: General Availability of Threat Detection Real-Time Events, Transaction Security Support for Threat Detection Events, Legacy Transaction Security Retiring
  • Store a New Contact Point and Customer Consent Information
  • Customize and Store-More Customer Consent Channels
  • Improve the Accuracy of Consent API Calls
  • Other Security Changes: Private Connect (Generally Available), Stricter Security with Salesforce Sites, and Stronger Algorithms with Apex Crypto Class 
Whew! That was a lot! Clearly, this is not every listed feature in the release notes, and I encourage you to explore chunks of the notes in the official release as you feel they may pertain to you. Also, a reminder we’re all familiar with - nothing is official until it is actually released, so it’s best to not base purchasing decisions on what you read here. But, I still encourage you to get excited! I know I’m looking forward to implementing some of these changes soon, and can’t wait until a few weeks from now for the official release!